Refund policy

 

Last updated: August 26, 2025

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

• You must have the receipt or proof of purchase.

To start a return, contact us at info@vannystoreusa.com.

Once your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if:

• The item is defective or damaged.

• You receive the wrong item.

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care items (beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

For any questions about a specific item, contact info@vannystoreusa.com.

Exchanges

The fastest way to get what you want is to return your item and once approved, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

• Items must be in the same condition as received: unworn, unused, with tags, and in original packaging.

• You must provide receipt or proof of purchase.

Refunds

• We will notify you once your return is received and inspected, and let you know if the refund is approved.

• If approved, refunds are processed to your original payment method within 10 business days.

• Bank or credit card processing may take additional time.

• If more than 15 business days have passed since your return was approved, contact info@vannystoreusa.com.