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Frequently asked questions
What is the return policy?
- You can request a return or replacement within 7 days of receiving your order if there is a print error or visible defect.
- All products are made to order, so general returns or returns related to sizing preferences are not accepted.
- To start a return, contact us at info@vannystoreusa.com and we’ll guide you through the process.
Can I modify or cancel my order?
Once your order is placed, contact us as soon as possible to try to modify or cancel it. Please note that if the order has already been processed or shipped, changes will not be possible.
When will I get my order?
Orders within the U.S. usually take 3 to 7 business days, depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to track it in real time.
Do you ship outside the U.S.?
At the moment, we only ship within the United States. We’re working on expanding to new markets soon.